This is why we love our landlords
Our society is currently in the grip of what the writer Umar Haque calls “Predatory Capitalism. (Umar writes for the Eudaimonia and Medium publications.) He points out that many seem to believe that for someone to “win,” another must “loose.” It’s a winner-take-all zero-sum game. This win-or-lose mentality supposes that there will never be enough to go around to meet people’s needs so we’ve got to get as much as we can before for someone else will get it instead of us.
In predatory capitalism, fewer end up better off and fewer end up producing real value which will benefit everyone. There are less inventions, less disease-curing drugs, public parks, affordable education, housing and medical care. Our culture encourages us to make money however we can and as soon as possible.
We read that landlords seek to maximize profits without producing improved value to their tenants.
In contrast to this trend, there are obvious exceptions. Exemplary social leaders produce true and lasting value in all aspects of society. Some people are creating genuine value for others in how they manage their products and investments and the service they provide for their customers. Think about the true meaning of “customer service.”
This piece celebrates the value of one company named Living In the Now (Property Management Services). They manage multiple properties in Los Angeles and are landlords for the living space where my wife and I rent. I’m writing this to lift them up as an outstanding example of how rental property management should be done. I describe their management and customer service strengths here for two simple reasons: (1) When you hear this about them, you will undoubtedly reflect on your own different experiences. I know that I appreciate the quality of service they embody. (2) You will want to keep their phone number in your Outlook contacts for the next time you want to find great property managers for your next move to the Los Angeles area. (Their number is (855) 300–2708).
Living In the Now is a company of integrity. They keep their promises. You can rely on what they say. When we moved in and asked if we could pay to install a garage door opener because I have MS, they did it. Within a week, we had a garage door opener.
They clearly have an organized management style. They have proactive property maintenance and you don’t have to remind them or complain about any maintenance issue.
They are wonderfully responsive. When we moved in, we completed a new tenant “Condition Report” that documents the condition of the property. We understood that by having items that need to be repaired mentioned, the future would not hold for us surprise repair costs that would someday impact on our apartment security deposit.
This makes sense so I took a picture of two things. They were not, by any means, emergency items but I included them just so someday, they wouldn’t think they are a result of our neglect. There was a slight ‘run’ (like a run or a flaw) in a screen in a window and a few open places in the garage door.
The surprise didn’t come years down the line when we would contemplate moving out. The unexpected came to us immediately. The management took the small flaws we mentioned on the form and fixed them immediately. We’ve never even heard of any landlord being this receptive to tenants.
Every conversation with the property managers has been characterized by respect and professionalism. Their conversations and management style are transparent. There are never surprises about what they expect and what they do. When we have mentioned some plumbing issues, they have sent plumbers in until the problems were repaired. In every exchange, everyone’s attitude has been “of course we want to take care of this immediately.”
The management of Living In the Now are personable and thoroughly honest. They address concerns thoroughly, whether the issues are handled by in-house staff or out-sourced professionals. They address problems in a timely and committed way.
My wife and I are convinced that the property in which we live must be the best run outfit in Los Angeles. We have spoken with and gotten to know the other ten tenants of this property. All of us love the management team. Living In the Now (Property Management Services) clearly has a solid reputation and integrity in the larger community.
Being a landlord isn’t easy. There must be a lot of pressure to keep diverse tenants satisfied whether there are ten or a thousand. These people in management are clearly doing it right. Because they are, we are happy to remain in partnership with these property managers for as many years as we are able. They should teach property management in area colleges.
My career work included being a certified Six-Sigma Green Belt project manager. In that segment of my life, I helped groups and individuals learn what they must do to provide the best customer service, achieve the most efficient use of their time and maximize their time to generate the most profit.
Living In the Now (Property Management Services) seems like a Six-Sigma organization to me. They’ve got the customer service piece perfect. They have a finely-honed management style that never makes compromises. The product they produce is beneficial to everyone of us who experiences it. They are a lighthouse that shines out to our society on how to conduct a business with excellence.
My wife and I are truly grateful to be living in this place. I know that others who benefit from living in their many other owned and managed properties must feel the same. They clearly are operating with a nurturing-capitalism philosophy. They produce value in creating living spaces that build trust, community and relationships. If you are looking to relocate in the Los Angeles area, call them to check for openings (855) 300–2708). You really want to move to a property they manage. This could be your opportunity to live with a deep sense of gratitude as we do.