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Slack Support — Reporting & Metrics

Slack Support — Reporting & Metrics

9 Most important metrics when supporting customers in Slack
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Vlad Shlosberg
Internal Slack Support

Internal Slack Support

Part 1: Why slack support and getting started
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Vlad Shlosberg
Is Slack support like Chat?

Is Slack support like Chat?

One of the top misconceptions we hear about Slack support falls into one of these buckets…
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Vlad Shlosberg
Slack Support Podcast

Slack Support Podcast

About a week ago, Charlotte Ward of Customer Support Leaders Podcast released the last part of her 6 part series about companies using…
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Vlad Shlosberg
Slack Community channels

Slack Community channels

How many channels does your Slack community have? Is 1 too little? Should you add a channel per topic? How about a channel called…
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Vlad Shlosberg
Google Data Studio —  and you should too!

Google Data Studio —  and you should too!

3 reasons, pros and cons to why you should offer your customers a connector to Google Data Studio.
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Vlad Shlosberg
Models of Slack Support

Models of Slack Support

I was recently was part of a conversation about different types of support models over Slack. So here it is reposted for all. Here are…
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Vlad Shlosberg
New (Slightly Shocking) Explainer Video

New (Slightly Shocking) Explainer Video

Are you tired of seeing ads that say “Shocking new …” or “You will never believe …”. Well me too. But really, we did want to add something…
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Vlad Shlosberg
Did you miss us?

Did you miss us?

I know you did — we missed you too. So here is a quick summary of where we are since we last left off.
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Vlad Shlosberg
Foqal Demo at the Kubernetes Community Meeting

Foqal Demo at the Kubernetes Community Meeting

This past week we got a chance to demo Foqal at the Kubernetes Community meeting. Kubernetes is a very large, extremely successful, and…
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Vlad Shlosberg
Open Sourcing Policies

Open Sourcing Policies

We are open sourcing our Privacy Policy, Terms of Service, and Subprocessor Addendum. Additionally we plan to open source as many legal…
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Vlad Shlosberg
GDPR for Startups

GDPR for Startups

It’s 2018, you should be thinking of security and privacy from the start. Having worked for a large company before, we knew how important…
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Vlad Shlosberg
Foqal Update

Foqal Update

The last couple of weeks have really been about making Foqal work faster and better at detecting your questions and answers. Additionally…
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Vlad Shlosberg
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