Yes, You Can Train for Empathy in Customer Service Employees–Situational Empathy. Here’s How.

Do everything you can to give your employees a chance to walk in the shoes of your customers

Feb 17 · 6 min read
Photo: Blake Wisz

By Micah Solomon

In customer service training circles, there’s a belief that you can’t train for empathy. In other words, the…

This story is just a click away.

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade