Yes, You Can Train for Empathy in Customer Service Employees–Situational Empathy. Here’s How.

Do everything you can to give your employees a chance to walk in the shoes of your customers

Forbes
Forbes
Feb 17 · 6 min read
Photo: Blake Wisz

By Micah Solomon

In customer service training circles, there’s a belief that you can’t train for empathy. In other words, the…

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