How Carbon Health is building the world’s largest hospital thanks to Forest
With doctors accessible online through a mobile app and in-person at their clinics, Carbon Health is taking a fresh take on healthcare.
Designed by Tom Berry (CTO), Greg Burrell (Director of Medicine) and Eren Bali (CEO), also known for being Chairman & Founder of Udemy (the largest marketplace for online courses with more than 40 thousand instructors and 10 million students worldwide), Carbon Health is in process of becoming the world’s largest hospital 🏥
Thanks to integration with pharmacies, labs, insurance providers and specialists, Carbon Health allows patients to chat with doctors, follow-up on treatment plans and prescriptions, schedule appointments, make payments, see their medical records and much more (like prescriptions delivering to your door), all through one app.
No paperwork, no hassle. You can sign-up in minutes — all you need is an insurance card — on the app and get instant scheduling & payment. No more paper bills. Carbon Health is simple and delivers a seamless and comprehensive healthcare experience, in and out of the doctor’s office.
From a doctor perspective, the app powers the technology to run a modern healthcare practice, removing the burden of administration, such as insurance reimbursement, payment collection, and patient acquisition, reducing overhead overall for the private practice.
No need to reinvent the wheel
During his previous experience at Udemy, Eren and his tech team tried and set-up several admin tool products. At some point, they switch from a custom admin (in php) to Django Admin (Python) and unfortunately, they had to reimplement everything. Lot of time was lost during the process 😞
“There should be a universal admin tool which isn’t specific to the language you’re coding your app with” — Eren, CEO
While Eren was working on Carbon Health admin interface, he started to look online for a universal admin interface tool, for him to not spend too much time developing it. Expectations were high because he knew from his previous experience how important an admin interface is for any company which want to grow fast.
A Google search later, he was setting-up Forest. From this moment, he and his team were using our solution on a daily basis.
Carbon Health takes care of everything
From being sick 🤕🤒 to getting well 😎, Carbon Health is by your side at each step of this unpleasant journey as shown below. Thanks to their mobile app and Forest admin interface, they can respond and assist every patient fast.
One of the amazing pros of the concept (and there are many), you can ask for prescriptions’ delivery to your door. Indeed, your ePrescription is automatically send to the closest pharmacy (depending on the address you add to your profile), prepared and then, send to your place in no time.
🤘Skip the pharmacy visit!
Simplifying practices onboarding process
Emily McGovern, Practices manager, uses Forest to set-up each new practices to Carbon Health database.
Via a summary view, she can easily add contact information (practice name, address, telephone numbers, …), select the practice equipment via pre-defined lists, and also associate staff members and doctors’ list to the practice. No need to switch from several web pages, she only uses one.
Through the same UX friendly interface, she also helps doctors to onboard by adding contact information, specialties, appointment slots, … All these information will be directly implemented in the database and accessible at anytime when needed.
Thanks to Forest’s Layout Editor and Drag&Drop features, she is able to organize the summary view the way she wants. No need for her to ask for a tech team intervention.
First rate customer support
Emily is also using Forest to help the customer support team managing patients information, like passwords resets, phone number modification or appointment cancelation when needed.
All these actions are technically defined (we called them Smart Actions at Forest) and easily accessible via a dedicated button. In a single clic, she can activate process or access&modify patient informations, Carbon Health prefer to secure.
Medial content and HIPAA compliance
Greg, Director of Medicine, & Eugene, Product manager, can count on Forest interface to add and modify medical content (e.g. symptoms, illness & infection types, …) which is displayed in several forms on the app.
“I can onboard new practices and doctors in minutes. Via Forest interface, I easily add information and configure profiles while following a standard workflow.” — Emily, Practices manager
Carbon Health is taking good care of all its patient’s data (obvious for a healthcare company 😄), the reason why they are HIPAA compliant. While Forest and its API infrastructure is designed not to access customers’ data, data privacy potential problems have never been a concern.
“HIPAA” is the Health Insurance Portability and Accountability Act of 1996, a federal law in the United States that requires certain organizations to protect the privacy and security of individually identifiable health data. HIPAA calls this data “protected health information,” or “PHI.”
To conclude, Forest saved a considerable amount of time to the Tech team (they were able to allocate their energy on the product ) and help the Business one get enough autonomy to grow and support Carbon Health eco-system fast since day one.
Thanks for reading! If you want more details on Carbon Health or the way they are using our solution, don’t hesitate to leave your questions below 👇
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