Disconnected Experiences in Healthcare: A Critical Gap in Patient-Centric Care

7 min readAug 6, 2023



In the age of technology and information, one would expect healthcare to be a seamless, integrated experience. Yet, for many patients, healthcare providers, and insurers, the reality is far from this ideal. Disconnected experiences in healthcare are not just inconvenient; they are a critical gap that can lead to inefficiencies, increased costs, and compromised patient outcomes.

According to a report by the Indian Journal of Medical Informatics, fragmented healthcare information systems in India lead to inefficiencies that account for an estimated loss of INR 20,000 crores annually. This fragmentation results in missed care opportunities, redundant tests, and potential patient harm.

The Problem of Disconnection

The traditional healthcare system often operates in silos. Patients navigate a maze of specialists, tests, and treatments, with little coordination between different parts of their care journey. Healthcare providers struggle with fragmented information, leading to duplication of efforts and potential errors. Insurers face challenges in fraud detection and personalized plan creation due to a lack of real-time insights.

These disconnected experiences manifest in various ways:

  1. Lack of Continuity in Patient Care: Patients often feel lost as they move between different healthcare providers, with no single entity responsible for their overall care. This lack of continuity can lead to missed diagnoses, delayed treatments, and increased stress for patients and their families.
  2. Inefficient Healthcare Delivery: Without a unified view of a patient’s medical history, healthcare providers may order unnecessary tests, overlook critical information, or struggle to coordinate care with other providers. This inefficiency not only drives up costs but can also compromise patient safety.
  3. Challenges for Insurers: The absence of interoperable systems makes it difficult for insurers to create personalized plans, detect fraud, and assess risks accurately. This lack of integration leads to higher costs and less value for both insurers and insured individuals.

In the world of healthcare, different parts often operate in isolation, like isolated islands. Doctors, hospitals, pharmacies, and insurance companies each have their own systems, and they don’t always communicate well with each other. This lack of connection creates confusion, delays, and inefficiencies, making healthcare a complex maze for patients to navigate.

Center for Connected Medicine and The Health Management Academy found that 64% of healthcare executives believe that lack of interoperability is a major barrier to digital transformation in healthcare.

Disconnected experiences in healthcare are akin to navigating a city with disjointed roads, where each healthcare entity — doctors, hospitals, pharmacies, and insurance companies — operates in isolation, like islands in an archipelago. This lack of a unified, interconnected system creates a labyrinth of confusion, inefficiency, and delays, turning the patient’s journey into a complex, often frustrating, quest for care.

The repercussions of such a fragmented system are far-reaching:

  1. Compromised Care Delivery: The absence of a comprehensive, accurate view of a patient’s medical history can lead to misdiagnosis, delayed treatments, redundant tests, and even medical errors. It’s like trying to complete a puzzle with missing pieces.
  2. Deteriorated Patient Experience: Patients are forced to navigate a maze of disjointed services, repeating their medical history to each new provider, coordinating their own care, and deciphering complex billing and insurance processes. This not only leads to dissatisfaction but also places undue stress on the patient, detracting from their focus on recovery.
  3. Escalated Healthcare Costs: The inefficiencies bred by a lack of coordination inflate healthcare costs, leading to unnecessary hospital readmissions, avoidable complications, and wasteful spending on duplicate procedures.
  4. Threat to Patient Safety: In the most severe scenarios, disconnected experiences can pose a direct threat to patient safety. Critical information falling through the cracks can lead to harmful drug interactions or allergic reactions, and in extreme cases, can be life-threatening.
  5. Impediment to Public Health: On a macro level, a disjointed healthcare system can obstruct public health initiatives. For instance, during a pandemic, the absence of an integrated health information system can hamper tracking of disease spread and coordination of response efforts.

In essence, disconnected experiences in healthcare create a domino effect, leading to inefficient, costly, and potentially dangerous care. The need of the hour is a solution that can bridge these gaps, creating a unified, patient-centric system that enhances patient outcomes, improves patient experiences, and optimizes the use of healthcare resources.

A Personal Tragedy: A true evidence.

The impact of disconnected experiences in healthcare is not just theoretical. It’s personal, painful, and sometimes tragic. A poignant example is the loss of a loved one due to a fall from a hospital bed, a seemingly minor incident that was ignored and led to devastating consequences.

This personal tragedy unfolded when a loved one, already in a vulnerable state of health, experienced a fall in the hospital. Despite the presence of healthcare professionals and advanced medical equipment, this seemingly minor incident was overlooked. The fall, which could have been a critical signal of deteriorating health or an immediate medical concern, was not communicated effectively among the healthcare team.

The absence of real-time monitoring further compounded the issue. In an ideal scenario, real-time monitoring systems would have immediately flagged the incident, prompting swift medical intervention. However, the disconnected systems failed to recognize the urgency of the situation.

Moreover, the failure to recognize and respond to this critical incident in a timely manner resulted in a tragic loss. A life that could have been saved with prompt medical attention was lost due to gaps in communication and coordination.

This personal tragedy serves as a stark reminder of the profound effects of disconnection in healthcare. It underscores the urgent need for an integrated, responsive healthcare system that prioritizes patient safety and well-being above all else. It is a call to action for all of us in the healthcare sector to strive for a system that truly communicates, connects, and cares.


In the intricate dance of healthcare, every step, every move matters. A missed step, a delayed move can lead to a tragic tumble. Our mission is to ensure that no such missteps occur, that every move is coordinated, every step is secure. Because in healthcare, we’re not just dealing with systems and processes, we’re dealing with lives.

Formis: Building Bridges not Walls, for a connected experience.

Formis Health Technologies Private Limited is not just another player in the healthcare industry. We are a force of change, a bridge builder, connecting the isolated islands of the healthcare landscape into a cohesive, efficient, and patient-centric ecosystem.

Our approach is rooted in the belief that healthcare should not be a reactive response to illness, but a proactive, personalized, and empowering journey. We are leveraging the power of technology to transform this belief into a reality, with our Clinical Ambient Intelligence Engine and Patient Lifecycle Management system at the core of this transformation.

For individuals, we are a trusted partner in their health journey. We provide actionable insights and preventive measures, empowering them to predict a healthier future and take control of their health. We are taking the burden of health management off their shoulders, allowing them to focus on living their lives to the fullest.

For healthcare providers, we are a catalyst for efficiency and effectiveness. Our solutions enhance management, reduce clinical burdens, and improve decision-making. This leads to better patient outcomes, improved efficiency, and a significant reduction in healthcare costs.

For insurers, we are a game-changer. We eliminate guesswork and provide real-time insights, enabling them to create personalized plans, reduce fraud, and improve issuance rates. We are transforming insurance from a gamble to a calculated, evidence-based decision.

At Formis, we are not just building bridges; we are transforming the healthcare landscape. We are making healthcare more accessible, efficient, and personalized, ensuring that everyone receives the right care at the right time. We are not just adding another product to the healthcare landscape; we are reshaping it, building bridges that connect, empower, and transform.

Based on a study published in the National Library of Medicine, the lack of interoperability in healthcare systems can lead to inefficiencies and confusion. In India, the healthcare system is fragmented, with different entities like doctors, hospitals, pharmacies, and insurance companies operating in isolation. This lack of connection can lead to delays and confusion, making healthcare a complex maze for patients to navigate.

For instance, a study published in the Journal of Family Medicine and Primary Care found that 45% of patient information is lost during transitions of care from one healthcare provider to another in India. This lack of information continuity can lead to poor patient outcomes, increased healthcare costs, and decreased patient satisfaction.


Disconnected experiences in healthcare are more than an inconvenience; they are a critical gap that affects the lives, well-being, and finances of individuals, healthcare providers, and insurers. The time has come to move beyond traditional silos and fragmented approaches.

Formis Health Technologies aka Hey! Formis is building bridges to bring this transformation while redefining healthcare delivery with a focus on continuity, efficiency, and patient-centric care. We are not here to add to the noise; we are here to reshape healthcare, making it accessible, accountable, and affordable for all.

We are Formis and we are reimagining healthcare delivery.

Log on to — www.heyformis.com to learn more about us.
Coming Soon — Early 2024.




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