Conflict Resolution
Often at the workplace, I find that we need to deal with difficult conversations. They usually appear as disagreements on a range of technical, non-technical, and interpersonal issues. To effectively navigate these scenarios, I follow a framework of thinking. Typically, using the framework lets me voice my thoughts and feelings in a measured manner, which leads to a healthy environment in the workplace.
Step 1: Assume the contrary
The main objective here is to do unbiased research and see if all evidence points towards the contrary of your position being true. If the contrary is true, then you change your position. If the contrary is false, then you have the evidence you need to prove your point to be true.
You: The earth is not flat.
Flat Earther: Nooooo, it is.
You: (Proceed to assume the earth is flat and try and prove the functioning of GPS satellites, putting things in orbit, seasons, time… All proofs fail).
You: Since the proofs fail, the earth must not be flat.
But what if this does not work?
Step 2: Take a step back
Let’s assume you are unable to reach a conclusion using evidence. Then it’s time to take a step back and ask yourself the following questions:
- Am I making a poor decision under time pressure?
- Can I sleep on this?
Taking this step prevents you from reacting to the energy/emotions of the situation and gives you time to think.
But what if this does not work?
Step 3: Involve a neutral third party
If you are unable to reach a compromise, then both sides should agree on a neutral third party to intervene. The objective of the third party is the following:
- Listen to both sides of the argument
- Assist with the negotiation of a compromise
Pros
This process is a great introductory method to conflict resolution. t's more suitable for someone:
- Who has no conflict resolution framework
- Tends to be more rational than emotional
Cons
This process is too biased towards being rational and doesn’t help build empathy towards the person you are in conflict with.
We will have another post on Conflict resolution that includes a more emotional aspect to balance out the rationale.
