LBB Launches Enquiries to Enable Merchants to Directly Engage with Customers
As a platform, LBB connects India’s emerging and local brands with millions of users from across the country.
As a marketplace and discovery platform, we understand the importance of good customer service; which is all about listening to customers and responding to their queries in real-time. While there are many ways to connect merchants with customers, for ‘high touch’ categories and product lines that require a lot of information exchange, opening a channel of messages in-between customers and merchants becomes essential.
To make communication easier for merchants recommended on our platform, we recently launched ‘Enquiry’ as a feature! And the initial customer and merchant response has been fantastic.
Currently, ‘Enquiry’ as a service is available only in the home decor category, however, we will soon be expanding it to festive wear and travel! Brands like Cornucopia, Picket Fence and Lap & Dado have already been using this feature and taking up customer queries.
How Does It Work
As a merchant partner, you can sign up for ‘Enquiries’ as a service on the platform by signing up on this link. Once onboard, you will get access to your own merchant panel where you will be able to see the number of enquiries you’re getting. Moreover, you will also have direct access to customers’ contact details who wish to hear back from you. You can even reach out to your customer via Whatsapp!
PS: When your enquiry from LBB converts, 100% of the revenue is yours to keep.
Sign Up to Get Unlimited Enquiries
We work with hundreds of merchants and emerging brands, and help drive enquiries to them! If you’re already recommended on LBB (which means there’s already a post written about your brand on LBB’s web and app) and want to unlock enquiries, here’s where you sign up! And if you’re not already on LBB but want to connect with our 22 million+ users, get in touch with us here!
How A Customer Sends An Enquiry
Step 1:
When customers land on a ‘Recommended’ post about your brand on LBB, the post directs them to the merchant’s page.
Step 2:
The customer can swipe through the brand’s catalogue, select a product and accordingly send a message for the enquiry by clicking on ‘Message’ tab.
Step 3:
After they choose the product they want to enquire about, the form below pops up. The customers can then accordingly fill up their details and a message will be sent to the merchant.
The Impact?
Here’s what Lap & Dado and Picket Fence have to say about the enquiry feature:
LBB can help you set up your merchant page for free! If you wish to sell on LBB, fill up this form and our team will connect with you.
