Take the Desire Paths. Make Them Better.
You make plans but life happens anyway. Desire paths result.
You’re at the start and you see where you want to go. You even have an official way to get from here to there — a paved, marked walkway.
But you don’t you take it.
Why? Maybe the designed way is the wrong way — for you. Your gut tells you it’s not direct. It’s too inconvenient or too hard-angled. Maybe you’re just not into doing what you’re told.
You’ve got your reasons. You make up your own way as you go. Others like you go their own way, too. In time all of this “going your own way” creates something fascinating — and useful. And an understanding of the underlying phenomenon has wide-reaching applications.
A path was desired.
Hope is like a path in the countryside. Originally, there is nothing — but as people walk this way again and again, a path appears. — LU XUN, CHINESE ESSAYIST, 1921
Finding the shortest distance from point A to point B is a problem we’re always solving. Whether it’s the way to work, or the way through the grocery store, we try to optimize our route.
When we walk the same ground enough we wear down the low-lying vegetation — the grass — and we create a visible path in the dirt. A trail where there was none before.
No authority planned it. No one designed it. Yet there it is as clear as day — a path to follow that sorta just makes sense.
It’s the result of individual choices aggregating together and creating something meaningful. Spontaneous, emergent order.
There’s a name for these worn paths — “desire paths.” Wikipedia tells us that desire paths are also known as game trails, social trails, herd paths, cow paths, goat tracks, pig trails, or bootleg trails. They’re also sometimes referred to as desire lines. Extremely worn desire paths might even take on the shape of tunnels that are known as sunken lanes or hollow ways (“holloways,” too).
But there’s no official name for desire paths, really, and that makes a lot of sense.
Desire paths are the physical manifestation of an intangible truth: life finds a way. There is an innate, instinctual drive to take advantage of every opportunity and bridge every gap. A drive to take the shortest cut and blaze a trail.
Because desire paths are born from life, where ever you find life, you find desire paths. So what do we do with them?
Stop them — desire paths are a nuisance!
Are desire paths bad? Is taking them wrong?
The paved sidewalks and chained-in grassy areas on college campuses and public parks suggest they are a problem to be solved.
“Please stay off the grass!”
Desire paths should be stopped — they’re a nuisance. Taking a shortcut through the landscaped common area in lieu of a paved route is not the way things were designed. You’re supposed to follow the marked sidewalk.
Does anyone believe this?
There’s research that suggests we make choices based on perceived effort¹ — preferring the apparent “path of least resistance.”
Really, it’s human nature to question the rules — particularly those rules that feel arbitrary. Adhering to rules that cost us dearly (And what’s more expensive than our time?) are especially unlikely to be followed.
So while desire paths may scar a meticulously designed and beautifully maintained landscape, objecting to or trying to stop their use is a Sisyphean task.
If stopping desire paths is a waste of time, what are we to do with them?
Use them — pave the desire paths.
When Walt Disney created Disneyland, he didn’t fence in the grassy areas until he saw where people walked. The most frequently used walkways — as indicated by desire paths — got codified into official sidewalks². Frank Lloyd Wright was said to apply the same tactic.
Or take universities. Instead of trying to predict, in advance, where students will walk the most, some campus planners plant the grass and just sit back and wait — the paths present themselves in short order once school is in session. From there, they need only pave them.
Student lore at Michigan State University (seen below), Ohio State University, and Reed College³ all talks of how this was the process that drove their campus sidewalk layouts.
There’s a power in desire paths that simply requires a change of frame — desire paths aren’t a problem to be a solved so much as a solution that has been rendered.
See the rough-hewn path and make it better.
As you’ve likely realized, desire paths aren’t limited to dirt. Desire paths are symbolic of how people figure out new and easier ways to get some job done. If you see a desire path, you’ve got a blinking light of opportunity:
Take the rough-hewn path and make it better.
The Internet is a great green grassy space.
The Internet is a frontier for creation — new sites, services, platforms, apps, whatever. Within these creations users have immense freedom to go their own way. Desire paths are a natural outcome.
Even within this frontier space there are limitations and constraints.
Connectivity to the Internet leaves users feeling time-constrained — there are so many possibilities it can be overwhelming. Thanks to our always-on, always-available status, not a moment goes by when we aren’t able to pursue something. We’re left distracted, anxious, and irritated in the event that our changing whims can’t be satisfied.
Yet these constraints drive innovation: create a better way to get from point A to B — desire paths and the Internet go hand-in-hand.
Let’s consider a few examples.
Messaging services — AIM to WhatsApp to WeChat
Messaging has been around for awhile and it’s gone through a number of iterations — messaging desire paths get paved, things change, and then they’re replaced by better solutions.
At the most basic level, messaging emerged as a direct, instant way to communicate by text with other people. It came about in the 1990’s through ICQ and AOL Instant Messenger (AIM) and sidestepped email by being a faster, less formal way to communicate asychronously.
We’ve come a long way since then, but the evolution of messaging is far from over. Paint a broad stroke and you see how SMS and MMS limits — in number of messages or the expense of one-off messages — led to users taking the desire path of using over-the-air services like iMessage, Google Hangouts, WhatsApp, or Facebook Messenger.
While it’s not taken off in the U.S. as much as abroad, the simplicity of chat as an instant interface to transact has led to an explosion of chat functionality in apps like WeChat in China (which all sorts of e-commerce can take place within the app, itself).
While the idea of shopping by chat may feel foreign to many in the U.S., it’s native behavior to many in China.
Separately, there’s the trend to “chatbot all the things.” Here, messaging can be seen as a way for users to interact with a business however they choose, and if the chatbot works, users build their desire path on-the-fly.
And a third messaging-related example is chat-based customer support services (like Intercom). When users feel the marked paths leave them feeling lost with no clear way to go, these services give them a paved path toward getting answers.
Smartphones — desire path engines.
Smartphones exploded in popularity because they paved the path that previous connected devices were only lightly facilitating — that is, browsing the Internet.
Before the iPhone, using OTA messaging services, taking and sharing photos, etc., in feature phones like the Blackberry Curve, while possible, was clunky and painful. The experience for users felt bolted-on instead of native.
The iPhone (and Android) paved the desire path for using mobile Internet by making it the prime function of the phone.
Once that path was paved — access and functionality on mobile — smartphone platforms became the wide open greens that facilitate a near limitless potential for desire paths.
Taking it even further, you can see apps as paved desire paths for what users would otherwise do on a browser. And today, as smartphones get more sensors, faster connections, and more processing power, the frontier of mobile grows.
Twitter and Instagram — streams of constraints and desire.
Twitter is a study in constraints and desire.
Hashtags and at replies were early desire paths that users carved into the Twittersphere that Twitter ultimately made native to the platform.
Image-sharing is another example. Twitter didn’t build in this functionality so users created the desire paths — sharing links to image-sharing services to work around the problem. That desire path got paved when Twitter brought the functionality in-house but it arguably happened too late — a separate image sharing service had paved it better.
Or look at Twitter’s character limit. While it’s not going away, Twitter users can easily circumvent the character limits using images. If you want to share more than 140 characters — say you want to share a quote from an article or a book or you wrote a note on your phone — simply do a screenshot on your phone and share that.
Shifting to Instagram. Here’s a platform where image sharing is primary. Smartphones exploded in popularity because they paved the path that earlier devices were only lightly facilitating — that is, browsing the Internet.and text secondary. Many social media influencers (e.g. celebrities) have amassed huge Instagram followings and use Instagram as their primary channel.
So what do these influencers do when they have something to say on Instagram? Like on Twitter, they screenshot their phones — either a written note or whatever — and share that⁴.
Benedict Evans has pointed to screenshots on phones as desire paths to fill unmet needs within apps.
Other examples of Instagram paving desire paths abound — from collages to carousels to (arguably) co-opting Snapchat’s story functionality.
Google is a desire path paving machine. Where do you want to go? Google takes you there — “10 blue links” that get you from Point A to B in milliseconds.
Google is well-known for paving desire paths.
For example, Google has started surfacing the answers right in the search engine results page requiring no further work on the part of users — as is the case with Knowledge Graph cards.
In some cases, Google surfacing quotes from top results for a query has dramatically impacted the downstream websites from which the answers came.
Another example of Google paving a desire path is when the answer to a query surfaces right there in the auto-suggest box — before you even execute the search!
The Internet is a massive green space across which desire paths are being cut all the time, in apps, devices, and websites.
What other examples can you think of?
Desire paths and web design.
For a long time web developers had no way to see how users behaved on their site. Outcomes could be measured using analytical services (e.g. Google Analytics), but actually seeing where users are going and intuiting what they’re trying to do in any given situation was near impossible.
That’s why FullStory session replay is so powerful — it reveals where the “paved sidewalk” (a web site’s layout, app UX/UI, whatever) isn’t working as intended as well as visualizing, literally where the users are trying to go. Using session replay to see user flows helps developers and designers improve them.
It’s a little known fact that the original code name for FullStory was CowPaths.
Separately from surfacing user desire paths, FullStory also helps with the desire paths of designers, product managers, and engineers — by allowing them to search user interactions for whatever behavior they need to understand. What users click a certain button? Use a certain feature? Abandon their cart or get lost in your knowledge base? Just search it.
Just as much Google search is a desire path paving engine for bringing users to the world’s information, FullStory provides that power for an organizations’ user interactions on their web app.
With or without a service like FullStory, understanding a user’s desire paths on your site can make the difference between success and failure. No business is immune to the constraints on time and attention for users — getting them from point A to point B on your site so they can do whatever it is they’re trying to do — well, that’s our job as builders of products and services.
And it helps to mind the desire paths.
The desire path you’re on.
We all make plans, but life happens, anyway. Desire paths result.
Instead of relegating ourselves to plodding down the same desire paths we’ve walked countless times before, perhaps it’s time to make them better — whether in business, in design, or in life.
What desire paths do you take? What paths have you paved? Where is the path now on taking you?
FullStory is the Customer Experience platform that helps everyone in your company build the best online experience for your users. Capture every click, swipe and scroll and unlock pixel-perfect playback, funnel analytics, detailed search and segmenting, and more.
¹ See Perceptual decisions are biased by the cost to act, Hagura, Haggard, and Diedrichsens.
² See the this write-up on Walt Disney’s attention to detail.