Precision Communication: the new Fusion framework to reduce conversation overhead and delight your clients
Team communications, project communications, enterprise communications… a lot of communications are happening in your workplace. Are most of those communications clear and relevant to you? Certainly not.
Poor communication lead to lack of alignment, misunderstandings and delayed deliveries. In fact, this pain is measurable: 30% of failed projects in IT organizations are failing because of poor communications according to the 2017 Pulse of the Profession at PMI.
At Fusion, the enterprise accelerator of Optum, we’ve introduced the concept of Precision Communication to everyone we work with.
Precision communication is the combination of speaking clearly and concisely while demonstrating curiosity and compassion. It’s about conveying your ideas in a straightforward and simple manner while understanding who you’re speaking with, whether it’s a single person or an audience.
To help us create precise communication, we measure ourselves against 5 principles. Those principles are a mix of communication foundations and delighters for our audiences:
Your communications can be checked against those principles, no matter the channels. It could be a face to face conversation, an email or a PowerPoint deck.
To better understand how precision works, here are fictional conversations between Viktor and his manager Lucy.
Credit to Antonin Lapiche and Edward boudrot for making this piece possible!
A Fusion publication. We are employees of UHG and these views are our own and not those of the company nor its affiliates.
