Field Guide For Remote Testing and Lookback

Practical advice to improve user testing in this new normal.

mathieu dauner
Jun 26 · 11 min read
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Learn how to adapt when your user testing lab looks like this…

User testing has moved completely online since most markets went into COVID-lockdown several months ago.

WHAT IS COVERED IN THE ARTICLE?

WHO IS THIS FOR?

WHY DO YOU NEED FIELD GUIDES AND CHECKLISTS?

PRINCIPLES TO KEEP IN MIND

REMOTE TESTING FIELD GUIDE

BEFORE TESTING

OUTCOME ONE — Participant is ‘test’ ready

OUTCOME TWO — You are ‘test’ ready

OUTCOME THREE — Everyone is aligned and excited

PRE-TESTING CHECKLIST

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Download the ‘pre-testing’ checklist for remote testing.

DURING TESTING

OUTCOME ONE — Team is prepared for turbulence

OUTCOME TWO — Team is capable of providing support

OUTCOME THREE — Setup for success

OUTCOME FOUR — Keep learning

OUTCOME FIVE — Have a backup

TESTING CHECKLIST

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Download the ‘on the day’ checklist for remote testing.

AFTER TESTING

OUTCOME ONE — Playback immediately

OUTCOME TWO — Clarity on how you will share

AFTER TESTING CHECKLIST

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Download the after checklist for remote testing.

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