Different Types of Telemarketing Solutions — Explained

With many kinds of telecalling services available out there, choosing the right one in alignment with your business goals can be a daunting task. Fortunately, most reputed telemarketing companies like Futwork will assist you with selecting the best option for achieving your objectives.

Thus, in this blog post, we are going to discuss and explain the most popular telemarketing solutions suitable for businesses. Having some foreknowledge can hardly fail in preparing you for when you do need to outsource your telecalling requirements.

What Are The Most Common Telemarketing Services?

Telemarketing solutions for organizations can be categorized into two primary classes: outbound and inbound.

1. Outbound Telemarketing Services

Outbound telecalling solutions can be defined as a business advertising or selling something to a person or an organization. They can be customized very easily to give your bottom line the necessary boost. Whether your business sells a service or a product, telemarketing provides a streamlined connection with your clients, giving you detailed knowledge about their requirements. Not only is the data obtained absolutely priceless in terms of marketing, having the option to adjust it as per your business objectives with an experienced team can be highly profitable.

Also, scriptwriting and proofreading enable bespoke solutions to be prepared in real-time, thereby providing the chance to respond suitably queries or add to existing sales techniques.

Under the category of outbound telemarketing, there are different options that you can opt for:

• Information Blitz

This one is an effective way of spreading product awareness to inform potential or existing clients about an upcoming event.

• Appointment Setting

Among the most cost-effective methods of lead qualification available, appointment setting deserves special mention. Sales reps have busy timetables and need to take care of what matters the most — closing leads. With the help of appointment setting, you can continue sending qualified leads into the sales funnel.

Besides sales, appointment setting can also be used for scheduling product demos or meetings with customers.

2. Inbound Telemarketing Services

Inbound telemarketing, additionally known as client support or customer care, refers to suitably addressing calls received from customers. Different kinds of inbound telemarketing services incorporate order taking, technical assistance, lead qualification, billing issues & queries, and more.

Inbound telecalling solutions can be used for supporting business-to-business (B2B) as well as business-to-customer (B2C) requirements.

• Client Assistance & Support Offerings

Client assistance and support offerings can be easily customised to create specialty solutions according to your business requirements. Whether you are in need of a 24/7 support team or only a few hours every day, having encountered, you can have experienced telecalling agents handling all incoming support calls.

Conclusion

Levelling up to meet your business goals in an efficient manner can save you time as well as money, and telemarketing is one thing that will help you do so. Furthermore, your telecalling partner will act like an extension of your business, which means your goals will become their goals. They recruit, train, and make due, which saves time and lets you focus on other important aspects of the company.

In reality, the solutions discussed above are just a small part of a large number of telemarketing services accessible today. Specific arrangements custom-made for the requirements of any organization permit any industry to use these services for addressing challenges, increasing revenue or simply improving brand awareness.

Consider using telemarketing services alongside your existing marketing and sales techniques to guarantee a significant upper hand.

Futwork is a startup that assists organizations with setting up distributed telecalling operations as per specific requisites. Futwork is revolutionizing outbound telecalling activities by driving results-based pricing, and utilizing innovation to prepare and deploy telemarketing agents from more than 100 cities. We empower organizations to set up and increase their outbound calling groups at 0 fixed costs. We can assist you with remaining lean and save more than half of their outbound calling expenses by leveraging our platform for various use cases, including user reactivation, lead qualification, process drop-off management and more.

Get in touch with us for a consultation right away!