Expanding Your Inside Sales Team?
What should you choose? Gig-workers vs Call Centres vs Building An Internal Team
Growing small businesses and startups has many challenges! Sales and operations are two key business verticals where you need to keep hiring based on the scale that you want to reach. As you build a robust marketing system to drive leads for your business, the role of inside sales begins.
What is Inside Sales?
Inside Sales is the process of sales where sales are made via emails, mailers and phone calls. It is nothing but doing sales remotely.
Inside sales is critical for B2B, SaaS, B2C (High-ticket size products such as Education/Travel).
The inside sales process is well explained in this chart:
Through the inside sales process, communicating with the prospect is required at each step. Emails and phone calls are common methods and are used depending on the stage of the sale.
As we move towards building the inside sales — phone calls become more and more effective for follow ups as well as to build relationships.
Calling helps to increase efficiency across stages but mainly on:
- Lead Validation
- Data Collection
- Follow Ups
- Closure
A growing company has few choices to set up and each choice has pros and cons!
- Build an Internal Team
Pros:
- More control over the process and the team
Cons:
- Additional costs of training
- Hiring costs to be adjusted for attrition
- Building infrastructure for calling
- Hiring Team Leads and managers
In house teams can lead to 40–60% additional hidden costs while giving you more control
2. Call Centres
Pros:
- Outsourced means less internal time spent on managing the team
Cons
- Not available for small scale required
- Fixed costs per month with add on costs
- Can’t be scaled up and down
3. Gig-workers
As jobs go remote and become democratized, trained gig workers can work for you from their homes
Pros:
- Can scale up and down easily
- Pay only for output
- No fixed costs
Cons:
- New way to do work means initial teething problems
If you’re planning to set up your own inside sales team and making a decision, let’s speak and we can guide you through the process of what fits you best!
About Futwork:
Futwork is the largest platform for companies to hire gig-workers and get work done. Our tele-calling product Tring is a secure and scalable platform to hire, manage and get work done from tele-callers across the country!
How Futwork Helps you save costs?
With Futwork, you only pay for minutes spoken. Our expert tele-callers get trained on your project and get started with calling for operations and sales and take on use-cases such as:
- Lead Validation and Pre-sales
- Payment reminders and collection
- Data collection and validation
We only charge for minutes spoken, so you end up saving ~50% of the cost if your internal or call-centre team!
Know more at tring.futwork.com!
