How Tele-calling With Gig Workers Works?
Futwork is changing how companies can run outbound tele-calling operations; powered by gig workers!
While WFH jobs gain steam, some jobs are better suited for WFH than others. The typical features of these jobs are that they are standardized, have defined and binary outcomes and require minimal training.
The parallel emergence of gig work means the availability of human resources, who are willing to work part-time and deliver high quality output!
Tele-calling jobs are at the intersection of WFH and gig work. Technology is not only helping us train available gig workers and assign them to projects but also to manage them, track output and give them real time feedback. We have cracked this at Futwork! Let’s take you through how we help you save costs by setting up a distributed calling team for you!
The Stakeholders in Making Tele-calling work
There are 3 stakeholders in the calling process:
a. Tele-callers -> Gig workers making calls from home. Our callers go through training on soft skills, products and situation handling before they start calling!
Only the top 10% of the applications end up becoming callers on Futwork!
b. Futwork -> Product to enable calling and management of gig workers
c. Businesses -> Companies looking to get work done. Our business partners focus on getting work done rather than on resources
The Process:
Selection and Training
Our end-to-end focus lies in delivering high-quality output and getting the best callers who go through training and stringent selection parameters. Only the top 10% of the applications end up becoming callers on Futwork!
Working on Projects
When assigned to a project, tele-callers are trained on the business and how to achieve the call objective. Once they complete the quiz and mock calls, and we are satisfied with their outcome, they can start working!
From a business perspective, the end to end process is well explained the chart below:
How the Futwork product adds value?
Futwork enables businesses to let off the entire outbound calling process. Keeping in mind that gig workers are working from their homes, we take care of:
- Data Security -> Your user data is not shared with any caller
- Project Management -> Dashboard to track real-time what is happening on projects
- Reports -> Get reports to act on within your system
- Save Costs -> No need to worry about any additional or cost; hiring, attrition, infrastructure, training.
We have dedicated executives working to make sure you receive optimum output! We are output and hence only charge you for minutes spoken; you don’t pay for the idle time of the callers!
You can know more about our telecalling product and about our customers at tring.futwork.com!
