The term, Non-Delivery Return(NDR) is commonly used in the shipping and logistics sector. A Non-Delivery Report or NDR is a receipt that shows you the orders which could not be delivered and the reason for their non-delivery.
Depending on the logistics provider the courier partner does 2–3 reattempts in order to deliver the package to the the end consumer. During this time if the package is still marked as undelivered due to specific reasons an automated SMS or IVR call is sent to the buyer asking them their response regarding the undelivered order.
The entire process is time consuming and not cost-effective for the companies. And as most packages are on COD, in most cases the packages are returned to origin thereby costing the companies money and making losses. In order to close the loop, save time and optimize their operational process Pickrr combined forces with Futwork.
Mentioned below are few of the most common reasons for NDR shipments :
- Customer not Contactable
- Address Incomplete/Incorrect
- Customer Requested Future Delivery
- Pay on Delivery amount not ready
- Customer refused the delivery and a few more
Futwork takes charge and makes personalized calls via tele-calling on behalf of the logistics provider and confirms the incomplete details/provides the customer information based on their specific cases. In case of no answers Futwork does 3–4 follow up calls based on the customers requirement.
By using Futwork’s tele-calling, logistics provider save cost on re-attempt deliveries by the courier partner and provide the best customer experience with personalized calls.
If you are a logistics company looking for smart solution to manage your NDR’s, Futwork is the right option. Write to us at hello@futwork.com or fill in the form here and we will get in touch with you.
