Bad News

To: Ivy Kao

Subject: Advertisement Project Deadline

Dear Miss Kao,

Thank you for showing trust in our company over these last few years. We greatly appreciate our recent collaboration with regard to your latest product launch.

Unfortunately, due to COVID-19, many of our key engineers are currently under quarantine; thus resulting in a one-week delay in meeting the original deadline proposed. To counter this, we are pleased to offer you a 10% discount at the end.

Thank you again for your understanding, and we look forward to having many more years of collaboration between our two companies.

Sincerely,

Coeus Nien
Project Manager

by Ivy, Coeus, Chiang