Business Tone_Exercise 2

Dear Mr. Johnson:

Thank you for your recent e-mail regarding your request for a refund.

Unfortunately, the app store purchases are not refunded according to company policy outside of a given time frame. So, if you had contacted us within 24 hours after your purchase, it could have been processed immediately.

However, please send me your account details and I will see if there is anything I can do to assist.

Sincerely,

Olivia Williams

Customer Service Specialist

by Sharon, Sabrina, Rita