Business Tone
Published in
1 min readJul 22, 2020
Dear Mr. Johnson:
Thank you for your recent e-mail regarding the request for a refund.
According to our company policy, only refunds requested within 24 hours for in-store purchases will be accepted.
Please provide us with your account details and I will try to process your request in person.
Sincerely,
Olivia Williams
Customer Service Specialist
by Evie, Grace, Chiang