Business Tone

Dear Mr. Johnson:

Thank you for your recent email regarding the request for a refund.

Unfortunately, app store purchases are not refunded according to company policy outside of a fixed time frame. So, if you had contacted us within 24 hours of your purchase, we would have processed the refund immediately.

Please send us your account details, and l will try to assist you with the refund to the best of my ability.

Sincerely,

Olivia Williams

Customer Service Specialist

by Tiffany, Mavis, Coeus