Host Education Series: Lesson 1 | Are you fast enough?
Did you know that the time it takes you to respond to a booking request can have quite an important impact? Join our customer success trainer Karina as she breaks down the value of a rapid response time in this 2-minute video tutorial.
Lesson #1 — Response time
Let’s start with one of the most important factors: how quickly you respond to a booking request. You’ve just received a booking request. Now what? Do I need to answer promptly or…? The simple answer is “yes”! Your response time can have quite an important impact. Here’re 3 reasons why:
- A quick response equals good service
- Response time might play a part in whether or not you get a booking
- Quick responses lead to better ranking on the platform
Now that you’re aware of the importance of your response time you might benefit from knowing what actually happens when you receive a booking request or what the Gaests go through when they make a booking request:
Received your first booking request? Now the fun begins! So what do you do when you receive a request? It’s pretty…medium.com