Gambling Commission Website Project – Weeknotes #6
16 – 27 March
Like much of the country, the impact of Covid-19 has meant that the organisation has changed to working from home. This has meant as a project team used to working closely together, usually in our project room, has had to change tactics.
We’ve adopted Skype calls which most of the time are fine, but not overly great and tools including Slack for sharing updates and questions is picking up the gaps we have in being able to remote-work.
We’ve been using Miro for quite a while now and it’s really proving it’s worth, allowing multiple people to work on the same thing, at the same time.
Regardless of the situation, we’re still working on key parts of design concepts and iterating the designs, identifying and understanding the constraints we have and setting a path for how we take our work forward.
This sprint we have:
- run our 4th show and tell remotely using Skype — worked out ok.
- had a workshop with our compliance team to understand their needs and wants for an improved presence on the website and planned in a future sprint to do some exploratory work on this
- worked through how we could make our Licence Conditions and Codes of Practice (LCCP) available in HTML. It’s currently a large PDF and we’ve been looking at similar content types for how we might achieve this.
- performed some desk-based user research on our current LCCP to get a real good understanding of this document. Our main research objective being to understand how this formal regulatory framework, currently presented within a PDF, would work within a digital solution and to identify any potential gotchas for us to consider.
- taken the opportunity to improve the user personas we normally produce for our projects to include more of a user’s situation. For a while now we have been reading about 2.5D sketch personas and how they could bring user’s and their situations to life. We have given them a go and have had some positive initial feedback from within the team. As we progress with the design, we will thoroughly test them to ensure they work for us.
- continued planning our user research, especially around the LCCP. We have started to consider what we want to learn from our users during the research sessions and have produced the start of a discussion guide. We are lucky that a number of user groups for the LCCP are internal colleagues, who have said they are still willing to participate in our research sessions.
Next sprint we will:
- run a virtual workshop with the project team to determine learning objectives for our LCCP research sessions.
