14 Innovative Chatbot Applications Ideas for Different Industries
Chatbots are a boon for several industries. All industries are looking for ways to adopt chatbots. According to the experts, the chatbot market is expected to reach 1635.88 million market by 2026. In this blog, we discuss the top industries that are using chatbots to automate their processes in detail. We would recommend you read this blog completely if you are also looking to opt for a chatbot for your industry.
Industry- Specific Chatbots
There are various chatbot application development companies out there that can help you with industry-specific chatbot creation. Let us help you to understand these chatbots in detail.
1. Chatbots in E-commerce Industry:
The E-commerce industry is flourishing significantly. E-commerce industries are using three main types of chatbots Artificial intelligence-driven chatbots, rules-based chatbots, and hybrid chatbots. E-commerce companies are using these chatbots to fulfill various purposes such as answering frequently asked questions by their customers, automating sales, gathering feedback and data, and engaging customers.
2. Chatbots in Real Estate Industry:
The Real estate industry can use chatbots to show property listings to their customers in the regions in a few seconds. These chatbots are also capable of answering questions related to the properties. These bots are based on artificial intelligence technology and can interact with your customers in real-time. These chatbots not only help customers to find the best property for them but also with investment options and many more things. According to the studies it was proven that with the help of chatbots, this industry is increased up to 67% of sales.
3. Chatbots in Banking Industry:
In the banking sector, chatbots can be used to get bank offers, policy offers, transactional updates, notifications for payment reminders, and many more. Out of these, customer support chatbots are one of the most useful chatbots. These conventional chatbots use natural language processing to answer the queries of their customers. Moreover, these chatbots can be used to detect fraud, financial advisory, marketing and sales, lead generation, etc. in the banking sector.
4. Chatbots in Fintech Industry:
These industries are using a chatbot to automate routine tasks, fraud detection, and improved customer experience. With these chatbots, fintech companies can support 24 by 7. Some of the chatbots that are in the fintech industries are Bankia, N26, and Kabbage Inc. Bankia provides seamless personalized services. N26 helps clients to open their bank accounts within 8 minutes. Kabbage Inc. provides fully automated funding to small businesses.
5. Chatbots in Healthcare Industry:
There are medical chatbots in the healthcare industry. These medical chatbots are helping patients with their common queries. There are some chatbots such as Your.MD, Sensely, Ada, MAGe, and many more. These chatbots not only help in providing insights into the company but also segregate positive and negative comments from different social media platforms such as Facebook, Instagram, Twitter, etc. Some of the chatbots also help patients with the side effects of medicines.
6. Chatbots in Travel Industry:
Travel industries are also making use of artificially intelligent chatbots for direct bookings, 24-by-7 customer support, multilingual support, rapid customer response service, collecting customer feedback, and many more. There are many chatbots in the travel industry and one of them is Kayak. This chatbot gives you a list of places you can visit within your budget. These chatbots are cost-effective and can help you to cut unnecessary costs that you can use in other important activities such as marketing.
7. Chatbots in Human Resource Industry:
Human Resource industries are using HR chatbots. HR professionals can use chatbots to automate processes such as recruitment, onboarding, and Employee feedback to accelerate the process. These chatbots can help to answer the queries 24 by 7 to the most repetitive questions. These chatbots are also intelligent enough to ask a cross-question to the customer and collect additional data that can help companies to make the process even easier for the customers. Moreover, these chatbots can be used to calculate retention rates and insights.
8. Chatbots in Hotel Industry:
In the hotel industry, there are two types of chatbots working. These are rule-based and AI-based chatbots. Rule-based chatbots work based on a set of rules. These types of chatbots can answer frequent questions only. On the other hand, artificially intelligent chatbots are more sophisticated. These chatbots can offer more personalized offers to customers. Hotel industry-related chatbots can be used to provide the customer with a better experience and follow up with your guests. Customers also get supported throughout the booking journey by these chatbots.
9. Chatbots in Food Tech Industry:
Food Tech chatbots are easy to use and interactive. These chatbots can support real-time queries such as ‘where is my order’,’ When can I receive my order and many more. Food tech industries are also getting influenced by WhatsApp chatbots. These chatbots can provide full remote support to their customers. Customers prefer to have live chat in case they want to ask some questions. These chatbots are highly responsive and constantly available for their customers. They can help you to make your choice according to your preferences and past orders.
10. Chatbots in Edtech Industry:
Chatbots in the education industry can help to evaluate papers and to automate the result and admission process for students. Moreover, these chatbots can help students to submit assignments and to get online books and learning materials. These chatbots can also be used to take feedback from students and teachers. These chatbots are smart enough to suggest learning materials as per the students.
11. Chatbots in Logistics Industry:
In the logistics and transportation industries, chatbots can be used to track shipments, collect feedback, data analytics, provide delivery information, lead generation, and many more. These Logistics and transportation chatbots are smart enough to track and collect relevant data to analyze what type of customers are visiting their websites and what type of visitors are interested in your service. Moreover, these chatbots can redirect the customer’s request to the appropriate department so that the request and query of the customer can get resolved quickly.
12. Chatbots in Automobile Industry:
In the automobile industries, chatbots are helping in the generation of leads, customer engagement, booking test drives, and pre-booking of vehicles. These chatbots can capture the relevant data from customers to increase their personalized experience and hence help in building a customer-business relationship. Moreover, these chatbots can help in building brand awareness by sending notifications and offers to customers.
13. Chatbots in Retail Industry:
Another industry that is making use of AI- chatbots are retail. It helps retailers to build a strong bond with their customers as these chatbots are available 24 by 7 and by answering questions accurately. Customers can also use these chatbots to search for products, place orders, track their packages, etc.
14. Chatbots in Fashion Industry:
Fashion chatbots also help in enhancing customer satisfaction rates by making the experience simple and friendly. Some of the major brands such as Tommy Hilfiger, Louis Vuitton, and Victoria’s Secret are using chatbots to make the process of placing orders easy for their customers.
Conclusion
The world of chatbot technology is ever-evolving and is being adapted for many different industries. This article outlines different ideas for how chatbots can be used by different industries for a range of functions. Ultimately, these fourteen ideas illustrate the potential of chatbot technology to revolutionize a range of industries.
If you are looking to build a custom chatbot application for your business then you can consult any top chatbot development service provider. They can help you with end to end chatbot development process.
Chatbot technology has come a long way in recent years, allowing businesses to automate customer service and optimize customer service interactions. With the potential for chatbots to revolutionize how businesses and customers communicate, there are many innovative applications of chatbot technology. These include virtual assistants, customer service automation, automated customer feedback surveys, automated language translation, and even augmented reality experiences. Implementing chatbot technology can help businesses to increase operational efficiency and reduce customer service costs. Implementing a chatbot also gives customers personalized, real-time assistance, making customer service interactions faster, more convenient, and more enjoyable.
