8 Best Desktop Management Software for 2024

As the number of devices per user increases, the need to manage, secure, and support devices becomes critical. The adoption of remote work by businesses has further fueled the importance of desktop management software. Such tools help system administrators automate various tasks, keep devices updated, and ensure security. Desktop management has a broad focus and includes many other functions such as patch management, inventory management, IT asset management, and mainstream technical support activities In this blog, we will discuss the 8 best desktop management software of 2024.

1. Scalefusion

Scalefusion provides a comprehensive, integrated unified endpoint management (UEM) solution to manage multiple platforms. The desktop or PC management software manages Android, Windows, iOS, and Linux, as well as a variety of device types, including desktops, laptops, smartphones, and tablets. Scalefusion offers software and device management from a single-pane-of-glass console and features support for kiosks, digital signages, and point-of-sale systems.

Features:

• Remotely control and view devices to troubleshoot issues in real-time
• Kiosk mode to manage unattended devices
• Integration with leading ITSM tools such as Jira and Freshservice
• Audit and reports
• Free technical support

2. Atera

Atera is a cloud-based desktop management software geared toward small and mid-sized businesses. Its network discovery feature performs a scan of devices to get their full visibility. The IT team can automate manual and repetitive tasks by setting IT automation profiles and assigning them to different devices.

Features:

• System monitoring and alerts
• Remote desktop access
• IT automation

3. N-able

N-able is a desktop management suite aimed at MSPs. The software’s asset-tracking function allows IT teams to complete hardware configuration, deploy software updates, and track licenses for renewal. IT admins can gain remote access to devices and perform maintenance activities, without the user noticing even while the computer is in use.

Features:

• Asset inventory management
• Task automation
• System monitoring

4. Logmein Central

Logmein Central is a cloud-based desktop management tool that helps IT professionals manage, monitor, and secure desktops and laptops. Its remote monitoring and management capability gives users the ability to work and manage devices from any location. The desktop management suite features remote access and control and IT automation using scripting for reporting and proactive alerts.

Features:

• Remote Access
• User and device management
• Background access
• File transfer
• Desktop sharing

5. Connectwise Control

Connectwise is a fast and flexible remote control software to access devices from any location. The software possesses AES-256 encryption and two-factor authentication. Its remote access features help IT staff and technicians solve problems quickly. Based on the needs of small and medium businesses, the platform supports integration with Freshdesk, Solarwinds, Acronis, and Zendesk.

Features:

• Remote computer access using plug-ins
• Access rights to applications and hardware
• Security Assertion Markup Language (SAML) authentication for faster connections

6. Citrix Workspace

Citrix Workspace provides unified access to apps, desktops, and content resources on desktops and other devices. The software allows access to all user files and apps from one interface. This includes mobile files and desktops, in addition to virtual apps. Citrix Workspace provides desktop management tools without the need for installing agents.

Features:

• Unified admin experience
• Device management
• Virtual desktops

7. VNC Connect

Security is an essential part of desktop management and VNC Connect gives IT admins control over permissions and user access across all devices. It is helpful for remote workers that need to work with devices within the organization’s network. Employees can just connect their devices from a remote location and disconnect after completing their work.

Features:

• Cross-platform support
• Attended and unattended access
• Online team management

8. Blackberry Spark

Blackberry Spark combines endpoint device management and policy control to offer organizations a single view of devices, apps, and policies connected to the network. It is available as a standalone tool or as a part of their Spark Suite of offerings.

• Integrated view of users, devices, apps, and policies
• On-premise or cloud deployment
• Direct management of Microsoft Office 365 apps

How to choose the best desktop or PC management software?

Desktop management software varies from vendor to vendor but the choice of PC management software depends on business needs and usage as enterprises must manage a range of devices with different security and compliance needs. There are several key factors to consider:

• Ease of use: The solution should be easy to onboard, manage, and user-friendly.
• Scalability: The desktop management software should support the current and future needs of the organization.
• Scope: Consider the different device types present in the organization, including desktops, laptops, and mobile devices, as well as support for multiple operating systems.
• Security: The tool should enable IT teams to apply the best security practices to ensure that devices do not become an entry point for data breaches. Check the software for patch management and device-level, application-level, and user-level security.
• Technical support: Check the level of technical support provided by the vendor. Make sure they offer the support you need, including phone support, online support, and knowledge documentation.
• Cost: Remember to calculate the upfront cost of purchasing the software and the ongoing cost of maintaining it. Some solutions may have a high upfront investment while cloud-based solutions may be a cost-effective option. Certain tool providers may charge separate customer support fees post-purchase, increasing operational costs.

By considering the above factors, organizations can make an informed decision and choose the desktop management features that best fits their needs. To incorporate desktop management, organizations can implement a process that can help qualify a tool. The following steps should benefit:

1. Set a budget
2. Identify relevant stakeholders
3. Assess current processes and practices
4. Inventory existing assets
5. Document relevant policies

Wrapping Up

While the adoption of laptop management software is set to rise, PC or desktop management holds many functions. Thus, the solutions vary based on the features and scope. Selecting a desktop management software requires a thorough understanding of the organization’s environment and needs. The right tool should ultimately help IT save time and effort as long as there is a clear understanding of the environment, goals, and resources.