Create a Customer Service Chatbot with ChatGPT API

OpenAI/ChatGPT API in Practice

Content

• Project Overview
• Get OpenAI API Key
• Setup Python Environment
• Backend: OpenAI + Flask
• Frontend: ChatGPT4
• Test our App
• Conclusion

Photo by Mariia Shalabaieva on Unsplash

Project Overview

In this article, we will build a web app with the primary purpose of guiding you through the process of integrating ChatGPT into your own app and creating various applications on top of it.

We will build a customer service chatbot like below

In the frontend, it has two text boxes, the left one will take a customer review, and once our user clicks the Generate button, it will wrap the review into a prompt and shoot over to chatGPT leveraging the API and extract

1. sentiment: the sentiment of the review, taken from {negative, neutral, positive}
2. response: a response to the customer that mimics customer service behavior.