Geek Culture
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Geek Culture

The Most Effective Way to Reach Your Users — Building the Omnichannel

In this two-part series, we’re looking at the trends to be expected for customer communication in 2022. How will businesses most effectively reach their customers? In Part One of our series, we reviewed the trends of 2021, and then we looked at the following five customer communication channels, which will be key in 2022:

  1. Voice and video
  2. Social media
  3. SMS
  4. Email
  5. Live chat and self-service

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