GuestRevu connects to multiple PMS using Impala’s one API
“One-to-many integration is already paying dividends, saving us development time and alleviating customer frustration with a cost-effective and reliable solution.”
GuestRevu is a software as a service (SaaS) company that provides cloud-based direct guest feedback and online reputation management solutions tailored especially to the needs of busy hospitality professionals. The company has offices in the United Kingdom and South Africa, and provides services to thousands of hospitality professionals across the globe.
Impala spoke to Gareth Bunce, Product Manager at GuestRevu to learn about how they have successfully implemented Impala as the solution to connect GuestRevu to multiple PMS quickly and easily.
Why do you need hotel data?
“GuestRevu uses guest reservation data to enable us to send the arriving, on-site, or departing guest a questionnaire encouraging them to leave feedback on their experience. GuestRevu compiles and reports on this feedback data combining it with online review data to provide hoteliers with comprehensive insights into the guest experience and satisfaction levels, as well as their online reputation.”
What other solutions did you use before Impala?
“GuestRevu has built a number of separate direct integrations with individual property management systems (PMS) to collect guest data in an automated process. In instances where no integration is possible, the user also has the option to manually upload guest reservation data to their GuestRevu account.”
How did you find out about Impala and why did you decide to give it a try?
“We were approached by Impala’s Vendor Partnerships Director, and decided to implement the solution, as Impala would enable a one-to-many integration with PMS where a direct integration was impractical. In many cases, it has also offered savings in integration costs for our users in comparison to charges they would have incurred, had we integrated directly with the particular PMS.”
What was your experience of connecting to your hotel with Impala? Could you walk through the process at a high level?
“Development was relatively easy to implement thanks to Impala’s clear API documentation. They worked closely with us during testing to resolve minor issues we had in the beginning. Impala normalises the data structure, so adding additional new PMS feeds are quick and easy to implement. Requesting additional hotels or other properties to be added to our integration via their portal enables greater convenience and reduces the lead time of the feed activation.”
How many hotels are now live with Impala?
“We have just successfully completed the integration with a pilot property, and now have three more set up.”
How are you planning on using Impala in the future?
“We will use Impala for all the integrations that are available through the system, rather than building separate integrations. We’re also encouraging all new or other manual customers to convert to the now available automated solution.”
What advice would you give to someone who is looking to connect with Impala?
“Do it! One-to-many integration is already paying dividends, saving us development time and alleviating customer frustration with a cost-effective and reliable solution.”
