Creating a Digital Kitchen With Bump KDS for Square
Square POS and Newline partnered to launch Bump KDS. Now your business can create a digital kitchen experience to increase the trust of your employees and customers.
Having the right Kitchen Display System (KDS) workflow has a dramatic impact on customer experience in hospitality spaces. Bump lets you track and manage orders in real-time on any device: phone, tablet, or computer. Expediters track how long orders have been in progress, pull up any order or customer details, and mark orders as complete.
The ultimate goal is creating a unique customer experience for your brand. Bump is compatible with Newline’s branded self-ordering technologies. Businesses can send customers a branded text message when their order is ready from the KDS, which is a further opportunity for branding and customer experience.
Nick Bauer from Great Performances Hospitality Group, shared “Bump helps us streamline the kitchen in our food hall and hospitality venues because now we have live up to date requests about food orders that customers are allowed to edit themselves. So it’s a more personalized experience from the ordering process through the food production process.”
Bump decreases the customer wait time by tracking order processing times. Bauer shared, “It is critical for our customer experience that Bump alerts us on how long orders are taking. If we just had paper orders we wouldn’t be so effective at triaging. The KDS lets our expediter prioritize accordingly to ensure customer satisfaction.”
Bump also enhances customer experience by preventing the possibility that orders are lost or forgotten with paper tickets. A KDS that is compatible with self-ordering further reduces errors by giving consumers control over placing their orders. This is important because one consumer report found that 62% of consumer complaints stemmed from incorrect orders.
Bump is free to use for 14 days and no credit card is needed. Try Bump for free and let us know how it helps your business!
