Gett incident management — Minimizing Crisis resolution time

Lior Avni
Lior Avni
Jan 30 · 4 min read

In-time problem detection (Proactive vs. Reactive):

Gett’s array of APM tools

“Our goal is to reach a quarterly proactive coverage rate of 90% of possible major incidents, and we’re almost there.”

Alerting the correct service owner of the problem

Coordinating the repair efforts

To recap

“It is the Global incident manager’s responsibility to make sure this process is enforced and completed after every incident.”

Gett Engineering

Code, stories, tips, thoughts, experimentations from the day-to-day work of our R&D team.

Lior Avni

Written by

Lior Avni

Global technical support & Incident manager at Gett. Working with customers for the better part of 20 years and enjoying every minute of it :-)

Gett Engineering

Code, stories, tips, thoughts, experimentations from the day-to-day work of our R&D team.