Nathalie Schooling — You Can’t Have Memorable CX Without Great SEX!

Refiloe Metsing
Aug 31, 2018 · 2 min read

“Hiring and retaining people with the right attitude is absolutely vital in creating amazing client experiences.”

In this provocative presentation, Nathalie Schooling — CEO of Nlighten — discusses the relationship between client satisfaction and employee satisfaction. Common sense dictates that an engaged, satisfied staff will result in engaged, satisfied clients, yet companies have been slow to acknowledge this.

The proverbial finger of blame is pointed squarely at business leaders who lack either the knowledge, or the desire to communicate directly with their employees. Good SEX — Staff Engagement Experience — is all about consistent communication and making staff feel like their work contributions are valued.

Check out the full talk below 👇

Watch the rest of the DisruptHR CPT videos!

Get tickets for the next DisruptHR CPT event on 7 March 2019!

Change the way you do work — try Hi5 for free today!

🎺 Call for speakers & sponsors! DisruptHR is a great opportunity to speak or sponsor. If you’d like to get involved, please send a mail to disrupthr@get5.io.

First published on our blog, get5.io/blog.

Getting better, together.

Learnings and thoughts on getting better, together. By the makers (and friends) of Hi5.

Refiloe Metsing

Written by

Writer, listener and mindful reader of interesting things. Hi5 Hero @Giveahi5

Getting better, together.

Learnings and thoughts on getting better, together. By the makers (and friends) of Hi5.

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade