Tools For Running Your Online User Session

All you need to run a successful user feedback group

Robert Drury
Jul 1 · 5 min read

As product managers, we’re often called upon to run group sessions where we’re looking to gather feedback from our audience, whether that’s speaking to our support team about the challenges they’re facing, or standing in front of a group of customers who’ve been handpicked because they’re our power users.

Whatever the reason, we’ll need a range of tools at our disposal to run the session, record feedback, or facilitate discussions.