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A Prospectus | People Analytics
People analytics is one of the newest and most important domains of people operations.
A few weeks ago, I posted People, Not Resources on Gigaom’s Medium publication, where I laid out the broad agenda for my research this year into employee experience from the perspective of the chief people officer:
So when researching the array of technologies that people operations will be deploying in the months and years to come, I will try to straddle two complementary viewpoints. The rank-and-file employee for whom the employee experience is modeled, and the chief people officer (or vice president of culture, belonging, and purpose) who is pushing hard for that next cycle of cultural renewal.
I confess that this new understanding means that the way I have been approaching my research is backward. Rather than carving out a tightly defined category of tools — like products marketed as ‘exployee experience’ platforms — I really need to back up, and try to characterize the activities and goals of the chief people officer, and what they would like to lay out as the company’s user experience, and what sort of tools do they deploy to get there.
I have been looking through the wrong end of the microscope, missing the forest for the trees.
