Customer Success Collective19 interview questions to ask Head of Customer Success candidatesCustomer success is really having its moment right now. Companies are waking up to the fact that sales, support and account management…1h ago
Leena ChitnisUberEats Has Awful Customer Service And Here’s Why That’s ImportantAs a CEO, I learn every day what constitutes bad and unethical companies. Today, it was Uber Eats that taught me what absolute shit…Jan 29Jan 29
Customer Success Collective19 interview questions to ask Head of Customer Success candidatesCustomer success is really having its moment right now. Companies are waking up to the fact that sales, support and account management…1h ago
Leena ChitnisUberEats Has Awful Customer Service And Here’s Why That’s ImportantAs a CEO, I learn every day what constitutes bad and unethical companies. Today, it was Uber Eats that taught me what absolute shit…Jan 29
Noa GanotinProduct CoalitionBuilding Trust Around Customer RequestsHandling customer requests is not always easy. Who takes charge of them? Who gets to make the decisions? And how do you say no when…5d ago
Liesel P.inNobody wants to use your SaaS product30–60–90 Day Plans for Customer Success LeadersOne trend I’ve noticed in interviewing for CS leadership roles over the past few months is companies asking for 30–60–90 day plans as part…Jul 24, 2023
Jayakrishnan MelethilWhat’s Customer Obsession and Why should it matter to you?In recent years, the word “customer obsession” has become popular — and commonly misunderstood — in business circles. Even though many…4d ago
