Usability Heuristics Template
A miro template for Usability Heuristics (based on N&N 10 Heuristics). The template is for a quick team-based (3 people) usability evaluation and quantitative comparison of results.
Download the template from Miroverse:
Here is a board backup file that you can download and open with your miro: Miro Backup File
How to use it.
Take most common business use scenarios for your product. As researcher go through the scenarios and then evaluate the product upon 10 universal UX Heuristics. Ask two other researchers to do the same. Each criterion is followed by a short description of ideal user experience. Each (detailed) point of criteria can be scored in a six-point scale (0–5) where 5 means ideal experience:
Score 5 — where the user is meaningfully guided through task flow and don’t waste any time on checking, pondering what a control means or trying it out.
Score 0 — means no positive user experience, and functioning that is against the user mental model makes the user fail in his goals. The user feels blamed by the application, and has to memorize many settings across screens and is prone to errors with input and controls that don’t facilitate but mercifully allow a user to submit values.
Score 3 — is positive but demands on improvements. The User can eventually accomplish his task, but there are better alternatives.
The end result is the average taken from all questions from a section and expressed in a percentage, where 100% means all 5s.
See how to use the template and what for:
