16 E-Commerce Trends For The Second Half Of 2020

At least, that’s what you want for your e-commerce store. Of course, like all resolutions in the new year, it’s easier said than done.

If you find yourself struggling with how to bring your website into 2020 and are unsure how to of new ways you can delight your customers, then it’s time you considered implementing these 16 e-commerce trends for 2020.

1. Easy shopping on mobile

Whether that be faster load time, better visuals, or a faster checkout experience, make the most out of your mobile site.

2. Advanced mobile payments

One sure-fire way to improve on the customer’s experience on mobile is to offer advanced mobile payment options. This includes e-wallets and saved credit cards. China is leading the pack with this e-commerce trend, as the apps WeChat and Alipay have over 1 billion users each.

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There’s a reason why Amazon is so popular when it comes to online purchases — you can save your billing and shipping information in your account so it’s easy to checkout. For 2020, look into services like , Paypal, and Amazon checkout. Doing so could also lessen how many of your customers experience cart abandonment .

On a similar note, make sure your brand is making the most of to increase all of your e-commerce conversions in 2020. This will allow your customers to choose more than one item to purchase at once, collect payment and shipping details faster, and send emails or shopping cart software text messages to confirm when an order was received.

3. Voice e-commerce via smart speakers

Consider the ways you can implement smart speakers into your 2020 strategy.

Using a voice assistant to complete a purchase is perfect for those who love multitasking, as it doesn’t require using a mouse or keyboard, and you can do it on the go.

4. More advanced chatbots

5. Integration with AI and Machine Learning

When it comes to understanding the needs of a customer, technology is your best friend.

Most specifically the advanced technology that goes hand-in-hand with artificial intelligence and machine learning .

The two together make one of the hottest trends in e-commerce, as they assist in making purchasing a more personal experience. We see it on almost every website as we return to make a second and third purchase. For instance, when you go onto Amazon, you always see the “Recommended For You” portion, which is personalized for you based on your past purchases.

Machine learning can also allow for more relevant results in a website’s search bar, as they can also be tailored based on the profile of the customer.

6. Cutting-edge virtual reality

If your product can benefit from customers virtually testing it before buying, then 2020 is the time for your brand to implement virtual reality to your website.

7. Heightened personalization

Consider how you can personalize different elements of your business, from on-site browsing to social media activity, and even paid ads.

Make sure the customer feels like you know them and are working to address their unique needs.

8. Demand for advanced trust and privacy

At the end of the day, customers want a brand they can trust, not only when it comes to quality products and services, but also with their personal information, like their address and credit card number.

Is your business doing enough to ensure that your customers believe you to be trustworthy? Or at you moments away from experiencing a data breach?

9. IoT integration

While this may sound too futuristic, utilizing these devices is just another way for your business to reach a profit.

10. More subscription-based opportunities

You can get almost anything delivered to your door. Groceries with HelloFresh, beauty products with Boxycharm, clothing, and accessories with Stitch Fix, and that’s just to name a few.

11. Increased importance towards video

There are a few ways your brand can work towards incorporating more video onto your e-commerce website in 2020.

First, you can show your product or service in action. If your website sells clothing, show a model wearing your most popular dress or sporting a newly released shoe design. Or, consider implementing video reviews!

That way a customer can see what a real user had to say about the product.

Plus, video reviews are a great way for your brand to increase the number of reviews on your product and try to entice customers to leave a review after their purchase.

12. Decrease in unexpected fees at checkout

There’s nothing a shopper hates more than getting to the checkout page only to see their total get hiked way up because of unexpected fees. Be upfront with your customers before they reach the final stage of the purchasing process about your fees, prices, and business practices. Some websites even let customers enter their zip code to calculate these fees before they reach this stage, which offers up complete transparency.

13. Financing options for bigger purchases

Not all of your customers are going to be able to pay off their purchase in one swift motion, especially if your business offers big-ticket items — like furniture.

14. Increase in free and fast shipping to compete with Amazon Prime

Another major pitfall of shopping online: having to wait for your purchase to arrive. This is why Amazon Prime is so popular, as it gets the products customers purchase to their door in record time. Plus, they also offer free shipping, which is something 80% of customers value and are beginning to expect, especially on orders over a certain amount.

If you aren’t exploring a free shipping option, 2020 is the perfect time to start exploring ways that this could be costing you sales. You should also offer options for customers to choose how quickly they need their product with a set price attached.

15. Better and easier return policies

One aspect of an e-commerce store that may stop a customer from making a purchase is a return policy that is less than ideal. No one enjoys going through the hassle of returning a product bought online, so much so that it can affect whether or not a purchase is made in the first place.

If you have a brick-and-mortar store, it’s obvious that you should allow online returns in-store, but in 2020, consider also implementing free shipping on returns.

16. Brands focusing on sustainability

We all want to save the world, right? Well in 2020, consider how your brand can focus on environmental sustainability. Tell your customers how you’re making moves to go green on your website, whether that be with your shipping materials, how your business operates, or the items used to make your products.

Shop til you drop

In the new year, it’s all about putting your customer’s wants and needs first. When these new trends for 2020 are rolled out within your e-commerce site, you are sure to see an increase in customer satisfaction. After all, who is going to say no to a shopping experience that’s easy, quick, and painless? Sign me up.

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