Sim Based Tele Calling vs Cloud Call Center vs Excel — A detailed comparison of the best way to start your Call Center for Tele Marketing

Despite us living in a digital age where almost everything is achievable with just a few clicks, calling still remains a vital part of any business’s growth.

Connecting to potential leads at the right time, and giving them support at their required time, does wonders beyond measure. Companies that realize this simple thing and work on it succeed rapidly, companies that don’t are left struggling.

Now when it comes to connecting to clients, you majorly have three options.

1. Calling from excel sheets.
2. Using A Cloud Call Center Telephony Service (Exotel,Knowlarity, etc)
3. Downloading sim-based auto-dialer apps.

Calling from EXCEL sheets.

It may look to be a simple process, where one doesn’t really require anything other than a phone and an Excel sheet. The complexity is far more than meets the eye.

The disadvantages are numerous and the chances of success from this process are bleak.

The reasons being,

1. Time-consuming — In order to dial a number, one has to type in the entire combination of numbers. Now dialing a couple of numbers may not look to be a tedious task, but in businesses where one has to dial over 50 numbers. It will needlessly eat up valuable time.
2. Low accuracy — Since the agent is dialing numbers continuously, and to err is human, it is obvious that he or she will end up dialing a few wrong numbers, leading to further wastage of time.

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