Trust and Safety: How GoFundMe Protects Donors
This summer, a number of GoFundMe campaigns captured national and even international interest. The unbounded generosity of donors from all the world never ceases to amaze us, and we’re hard at work every day to empower people to help people.
When the GoFundMe giving community demonstrates empathy in case after case, there comes a risk that certain individuals will try to take advantage. As a result, we’ve seen questions about the legitimacy of campaigns and whether it’s safe to donate. That’s why we want to highlight the measures we take to ensure that GoFundMe is the safest, most secure platform for giving.
It’s important to note that fraudulent campaigns make up less than one tenth of one percent of all campaigns. That said, our team of specialists proactively monitor GoFundMe campaigns with a number of tools, including proprietary screening technology. They work around the clock to ensure that campaigns on our platform are carefully scrutinized for their validity.
An abundance of caution
It’s helpful to know how a donation ends up getting to a beneficiary (the person or group a campaign is intended to benefit). Generally, funds are collected by our payment processors, held, and then released only to the person named as the beneficiary. If a campaign organizer has a direct, personal connection to the beneficiary, then in some instances the campaign organizer may withdraw the funds to provide directly to the beneficiary. If any questions arise, our team will hold the funds unless the beneficiary is verified to our satisfaction. This layer of protection ensures that funds only go into the right hands.
Community monitoring and reporting
There are two crucial features you can find on each and every GoFundMe campaign: a contact button for the campaign organizer (the person who started the campaign), and a ‘Report Campaign’ button. If you have any questions about the campaign, you can easily reach the organizer and ask them directly. In addition, clicking the ‘Report Campaign’ will result in one of our specialists investigating the campaign. If you can’t find the campaign you want to report, then you can send us a message here, and please provide as much information as you can about the campaign. We take these reports very seriously, and we will take immediate action if anything is wrong.
We want you to be happy
When all’s said and done, what matters most to us is that you feel good about your giving experience. If you’re not happy with your donation, for any reason, please let us know.
We hope this sheds light on our safety and security measures. Trust is essential to nurturing and growing our giving community of more than 25 million people around the world, and we are constantly working to improve the experience of both raising money and donating on our platform. For additional information, please visit our Safety hub: gofundme.com/safety