Distress signals: user-generated solutions to usability problems

What a parking kiosk can tell us about the state of an experience

Quinn Keast
Mar 31, 2017 · 4 min read
The Monstrosity

Distress signals: user-generated solutions to usability problems


The Monstrous

Photo by hellie55.

The parking kiosk’s little brother

Make sure you’re not deaf, or you’ll never recover your vehicle.

The door locking process at the Caribou office

The complete instructions. RLY.
Locking up.

The Elegant

The tap-to-pay terminal at the local grocer

Juicy.

The movie theatre seat selector

A small screen solution for a big screen experience.

The other tap to pay terminal

So positive 😊

Preventing and acting on distress signals

User and usability testing finds and prevents issues before they impact the user experience

Distress signals are pre-validated insights into creating a better experience

Have some examples of distress signals you’ve seen out in the world? Share them with us in a response below!

Good Human

Thinking on design, experience, and business. By the team behind Caribou.

Quinn Keast

Written by

UX Designer and Partner at Caribou. https://caribou.co

Good Human

Thinking on design, experience, and business. By the team behind Caribou.