Why do we stay in jobs that are bad for us?

I have a post drafted in my blog titled “My birthday gift to myself this year…

Watch out for the “gotcha” mentality

I’m sure I’ve been encountering this personality type for my entire life but it wasn’t until…

Fixing a Sick System

I’ve written a lot about “sick systems” — those systems at our workplaces which bind us to them. This started after I left…

Sick systems are literally killing us

In May 2014, I wrote a long piece about the sick system I’d recently left. I called the…

The problem with the Affordable Care Act that no one is discussing

It has made the user experience of healthcare worse.

Watching a bad system perpetuate itself

I’ve been watching a company I’ve worked with over the past 3 years do the same thing over…

Surveys about customer service are useless

Last year, I took a customer service survey for Healthcare.gov. It asked me 6…

Money isn’t the motivation behind good work

Good work isn’t motivated by pay (though it’s certainly…

Choose your team

I went through several verbs before deciding on the right one for the title of this essay. Build? Create? Assemble? “Choose” was…

Build it like a physical product.

At least until the singularity, products of intellect still require physical interaction at some…