Complexity — whether by negligence or design — creates power but never power for the user. This is why a relatively…
In their book Rework, Jason Fried and David Heinemeier Hansson write a chapter advising us to “Say No by Default.”…
I often hear individuals voice a concern like, “I’m the only one who knows how to do…
How many times do you bring up your concerns to your bosses? How many…
When we run good, simple, and open workplaces, we also cut down on the amount of sycophants aspiring to a…
Often, we start worrying about marketing spin before we even have a product. “How do we…
In web development, we don’t talk about Customer Service; we speak of User…