Advocating for a Complete Product Redesign

Persuading my team to redesign the Fabric Crashlytics in Firebase

Maple
Maple
Oct 1, 2018 · 6 min read
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Crashlytics in Fabric (left), redesigned Crashlytics in Firebase (right)
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Step 1: Understand your users

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The most critical user journey in Crashlytics: monitoring the stability of a newly released app version
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The “investigate and fix” flow is a recurring set of steps a user goes through in all 4 of our user journeys

Step 2: Understand their pain points

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Teammates having fun redesigning Crashlytics with paper cutouts
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Some of the redesigned dashboards — a few people also added new features with post-its
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A slide from the redesign process deck outlining recurring themes on the Crashlytics Overview page

Step 3: Define the user problems

Problem 1: Users found it difficult to get to the information they really cared about

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The issue detail page in Fabric Crashlytics

Problem 2: Users didn’t know features existed

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The sessions detail page in Fabric Crashlytics

How it all worked out

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A celebratory animation when a user successfully fixes a bug!

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