Your Customer Signup Reimagined
We’re thrilled to announce a completely reimagined signup and login flow for your customers. The new experience is streamlined and optimized for how customers actually interact with TeamUp. In addition, as part of this change, we’re rolling out a refreshed interface and theme options for your Customer Site.
Single, Streamlined Flow
By going back to the drawing board, we were able to address the issues we’ve seen over the years. Here are just a few:
- When accepting an invitation, do I need to sign up or log in?
- I’ve used TeamUp at a different business, does that count as an account at this business?
- I’m registering my kids for a class, do I put in my name or theirs?
- I received an email with an invitation link, but I can’t find it right now. What do I do?
With this new flow, the system will intelligently guide customers through setting up their accounts, starting with just their email address.
Families
We’re proud that TeamUp powers so many child and family oriented businesses where parents need to register their children into classes. Our new signup flow makes onboarding families fast and easy. It all starts with one question:
From here, supplying child and parent information is clear and intuitive:
New Customer Site UI and Theme
Your customer site has been refreshed with a modern visual style while still allowing customisation to match your brand.
Check out more info in our Support Center for how to customise your theme.
In the coming weeks and months, we’ll be refreshing more sections of the customer site, starting with signing waivers, answering questions, and supplying contact information early next month.
