The Office of The Future
A quarter of a century ago, renowned adman Jay Chiat proclaimed that his agency was moving to a “virtual office.” No more cubicles. No more dedicated desks — just endless open space, with lockers for personal items and day-use-only laptops. Using technology as the ultimate enabler, his knowledge workers would be manoeuvring fluidly in the most open of open offices.
Unfortunately for Chiat, within a six-month period employees rebelled, and within 18 months the scheme had completely unraveled. Why did his zany experiment fail?
In many ways, the world was just not ready for Chiat’s brand of working. But his plan also had flaws: Chiat failed to strike the necessary balance between public and private space, which nourishes both the individual and collective brain.
Fast-forward to today. Several companies are busy constructing workspaces that pay homage to Chiat’s thinking, but also buy into the notion of Activity-Based Working (ABW). ABW allows more freedom of movement within an office. That means private, individual space for concentration balanced against social space for collaboration. It’s in the balance that firms find one of their greatest challenges. Here’s what they can learn from a range of popular and emerging workplace strategies:
Culture as the Anchor of Workplace Design
Mollie West Duffy is an organisational designer at IDEO. For her, crafting a healthy work environment starts with “purpose, then values, and then intentionally designing behaviours, cues and rituals to support those values.”
In other words, design should be considered part of an organisation’s culture code — its values, purpose, rituals and behaviour. That means a shift away from being present and a shift toward being productive.
One way to begin this movement is by redefining workforce to mean community. Organisations like The GAP, Yum! Brands Inc and the Minnesota Department of Transportation have accomplished this through results only work environments (ROWE). Here, the emphasis is placed on measuring workers’ output and not the number of hours they spend at the office. Popular with remote and distributed teams in the technology world, it also has applications in traditional work environments, especially those suffering from the current global engagement epidemic.
There’s no one right answer to the question of how do we work best. But when an organisation commits to a mode, it must have the right culture in place first to support it.
Fluid Workspaces Premised on the Campus
Commercial workspace designers have taken cue from the college campus. Case in point: the Googleplex. Established a decade after Chiat’s experiment, this modern-day country club environment supports the idea that each worker is a member, entitled to a host of amenities and a range of spaces. As more companies adopt the idea, Google itself is doubling down, expanding its London campus to host thousands more employees.
“An independent worker can get out of bed because they’re addressing the problems they want to solve,” says Rachel Casanova, a workplace strategist at Perkins + Will. “They chose to take on an engagement, whereas people who live within an organisation take on efforts that may or may not put them as an individual first. They’re [dependent] on the energy of the organisation.”
One company bent on creating the right workspace energy is LEGO, which recently launched its informal campus in Denmark — a space designed for equal parts work and play. Forgoing traditional dedicated offices in favour of lockers, the ABW pioneers cater to an employee’s chosen mode of work. LEGO also plans to provide a public park, rooftop garden and golf course for needed recreation and socialising.
Open Office Design Revisited
If there’s been a workspace trend more popular than the campus in recent years, it’s been the open office model. The open office comes with noted benefits, including aligning workers to company mission and improving collaboration.
Problem is, this model has also been shown to detract from a worker’s attention span, productivity, creative thinking, and satisfaction. As it turns out, abandoning privacy altogether can put a strain on performance, which in turn leads to many workers making up hours on the weekends — a poor use of time that also skews work-life balance.
And it’s not just physical boundaries — or lack of — that which contribute to a healthy and nourishing office environment. As hierarchies flatten and organisations become more networked, providing employees the ability to craft the environment that works best for them is critical to creating a highly functional business. “We call it ‘choice and control,’” says Ridhy Mistry, a design strategist at Steelcase’s consultancy arm. “The user has agency to craft their ideal environment, and, as leaders thinking, about the workplace, you provide the opportunity for users to control their environment.” In other words, flexible office design is no longer innovative — it’s table stakes.
From Chance to Choice
When we speak about flexibility today, we’re not just talking about location. Increasingly, we’re thinking about choice. The “anywhere worker” is not a roaming nomad, but someone empowered to work in the way that works best for them, which in turn, produces the best results for their organisation.
“Choice is really what activity-based work is all about,” says Casanova. Future-focused organisations must strategically cater to the intertwined relationship between their workforce and their workplace. Adaptability must be baked into company processes in order to enable a nourishing culture. It’s a challenge, but when a company gets the balance right, great things are sure to flow.