Three Easy Segmentation Strategies for Customer Success Teams

Learn how to efficiently deploy customers across your CS team

Jonathan Hsu
Growth 85
Published in
3 min readJan 1, 2024

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Photo by Alex Block on Unsplash

How do you handle a new customer? Naturally, there’s a hand-off from sales to customer success but who on the CS team gets the customer? Is it the sales rep’s favorite CSM? Is it the first/last to respond on Slack? Perhaps it’s the next person in a rotation…

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