A day in the life of a Growup Virtual Assistant
- How do you briefly describe your past work experience?
I have a total of 14 years of work experience in Customer Service, Retail Banking Branch banking, Customer Engagement, and Service Quality. My last work experience was with Yes bank as a personal banker before joining Growup. - What made you switch from that job to being VA at Growup? How did you cope with the transition?
Moving to my hometown Goa from Mumbai 7 years back with my 6-year-old daughter was anyways a challenging juggle and then the post-pandemic limitations to daycare facilities only made it clear that I had to look for a remote working job to ensure I give time to my daughter and financially be independent and do justice to career growth.
It was not easy to quit a banking career and think of finding a remote working job but all thanks to Growup Group I realized this is as good as it gets. Growup group offers work-life flexibility as my mind is free from stress and this only helps me give my 100% to work and provide productive results making it a win-win situation for myself and my company. Growup group believes in giving back to its employees with its various policies and flexible working hours.
3. How has your journey as a VA been so far?
Its been an enriching experience upgrading myself with new tools, courses, and techniques. Remote working makes you independent and more organized as a person. Training in Growup is self-driven and it challenges you to try new technology and applications which will only help in your growth.
4. What does your typical workday look like?
My typical workday starts with wishing my team a good morning on our official communication channel and the sound of many replies/pings that follow only tells you that we are together waking up to another exciting day. I work for 4hours as a VA Trainer and my day is planned in advance either into Induction training for new joiners or evaluation and feedback sessions.
5. What are the new skill sets acquired as a VA? What is the learning curve in virtual work?
Growup Training ensures that all the skills and tools required to make you ready for remote working are available. Skills like Verbal and Written communication, Project management, Administration, and Email management are part of a VA training module. The learning curve for virtual work is going to be high.
6. What is one thing about what you do that makes you excited to get up tomorrow and do it again?
I believe in sharing best practices, experiences, and learning, I never knew I would enter the field of training and development but thanks to Saumya, Divay, and Priya A they believed in me and gave me this opportunity to learn and give back what I have learned in Growup and share it with the new joiners.
7. How has your family supported and adapted to your work?
Family is always my backbone and my shining armor. They have supported me by letting me take my training calls and virtual sessions without any disturbances or noises. My daughter has been the most understanding and supportive.
8. What prospects are you looking forward to in your career?
The journey has just begun for me in the Training and Development Team, learning new techniques and skills to ensure as a trainer I give back to Growup and nurture and enrich the already experienced VAs with more knowledge and make them work remotely.
9. What else do you want someone to know about working virtually?
It’s a Blessing! and companies like Growup hire 95% women workforce to make it possible for a second chance. If you keep yourself organized and focused during working hours, all it takes is your confidence and positive attitude to make it work. Being open to learning new skills and your previous years of experience makes it a match made in heaven.
Answers provided by: VA Komal Kumar for The Growup Group
