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SaaS customer retention best practices to maximize renewals

Step 0: Understanding your customer’s needs

Step 1: Improve the onboarding process

Step 2: Define, monitor, and report continuously on customer KPIs

Step 3: Focus on Customer Engagement with the product

Step 4: Set the right customer expectations in evolving the success plan

Step 5: Invest in customer relationships

Step 6: Consistent communication

Step 7: Capture, segment, and share customer voice



Elijah McClain, George Floyd, Eric Garner, Breonna Taylor, Ahmaud Arbery, Michael Brown, Oscar Grant, Atatiana Jefferson, Tamir Rice, Bettie Jones, Botham Jean

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Nilesh Surana

Demand Generation at Fyle | prev Aryaka, Xoxoday | Writer at Hacker Noon, The Startup, picksaas | Manchester United fan | Instagram: lordofgoodfood