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in HackerNoon.com

How To Build A Scalable Customer Success Strategy

From Square’s Head of Scalable CS, Caty Kobe

6 SaaS Survey Questions To Learn What Your Customers Want

A question always nags at people, and so does a survey question.

SaaS customer retention best practices to maximize renewals

The SaaS customer retention best practices below will help you understand the needs of your customers so that you can act proactively.

How Listening to Your Customers Makes You a Stronger Company

For the modern business, customer service skills can make or break success. Over 80% of consumers say they would switch supplier after a…

Company Love: A Decentralized Romance

Social networks have fundamentally altered the way companies should approach technological functionality and product proposition.

How to turn your visitors into regular clients and devoted fans

At this point, you’ve already come a long way, from developing your product and business model and pricing, to building a great website…

The 4 things customer-obsessed SaaS founders have in common [+QUIZ]

Take the Customer Obsession Test to see if you’ve got what it takes to take your early-stage SaaS from half-baked to hypergrowth

First 90 Days Plan for Customer Success Management

Congrats on deciding to set up a customer success management practice at your SaaS business. You have decided to invest in customers…

Editors

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