5 Reasons Why Every Business Needs to Create a Slack Chat for Their Customers
This needs to be a major part of your social media strategy.
There’s a new way businesses should be talking to their customers, and it might be more effective than anything else they could be doing.
Every business should create a Slack chat community for their customers.
This is a real-time chat room where customers and representatives from the business can hang out together. Not so different than having a physical retail store or a coffee shop, but online.
Want to create your Slack chat community? You need to read this “How To Create, Setup, & Grow a Highly Engaged Community With Slack”
This is why you should create a Slack chat right now:
- Be able to access your most passionate customers 24/7 with near immediate response time.
- Hear about problems and bugs before they are public on social media.
- Enable customers to build relationships with one another.
- Learn the needs of the customer.
- Test new ideas and products with customers in the Slack chat.
Slack was started as a way for companies to ditch email and chat in real time internally, but it is becoming a platform for so much more. There are thousands of micro communities built using Slack, and more and more of them are being created by businesses as a way to build betting relationships with customers.
If you have questions feel free to hit me up on Twitter or email (matt@hamsterpad.com).
