Building a great chatbot experience requires a lot more than just well-written dialogue. It’s a combination of several elements that makes chat such an engaging, fluid experience.
Over these past 4 years, we’ve experimented with many ways to make the Conversational User Interface (CUI) as intuitive as possible. In this infographic, we present a breakdown of the elements any good chatbot should incorporate for an engaging conversational experience.
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Originally published at haptik.ai on November 12, 2018.