Rules for building communities

Conversations, collaborations and communities on hasgeek.com

On 6 August, I led a round table on “rules for building communities” at Freshworks’ India edition of Against All Odds conference.

I discussed the following key aspects of #community building:

1. Community is the outcome of a repetitive activity.
2. Use tools that allow you to overcome the hurdles of doing your activity regularly.
3. For communicating with participants, use those tools which are sticky with your users, and will reinforce the stickiness.
4. Processes and rules — such as code of conduct, #privacy policy, editorial policy — are crucial for setting the culture. Reinforce process to institutionalize culture.
5. Community building is personality driven. Good community managers are good project managers + good conversationalists.

See the slides which elaborate on the above points: https://docs.google.com/presentation/d/1D9-7hnGi1CF7_98GkMP11fTW6JLHiS3RMbfECUNNhlg/edit?usp=sharing