Delivering More Than Just Waste Management: Success in Data & Analytics with WM’s Tyler Wheatley
Hashmap on Tap Ep. 113
“You can pick the best technology that’s available on the market, and you’re not gonna be successful if it’s just purely a technology-driven system.”
— Tyler Wheatley
When it comes to data and analytics, there’s not a second to waste. It’s imperative to have the right data and analytics to make sure you are delivering differentiated customer experiences. We couldn’t think of a better person to discuss this topic on Hashmap on Tap than returning guest, Tyler Wheatley, Senior Manager of Data & Analytics at WM.
On this episode of the podcast, Tyler joins Hashmap on Tap host, Kelly Kohlleffel, to crack open a cold one and have a lively discussion about all things data and analytics. Prior to working at WM, Tyler held various data leadership, architecture, and development positions at Pepsi, KBM Informatica, and more. WM is the #1 integrated environmental solutions company in North America, serving about 20 million municipal, commercial, industrial, and residential customers.
What’s on tap for today’s episode? Ice cold beer — Shiner Holiday Cheer for Tyler and Jolly Pumpkin Oro de Calabaza for Kelly — which Tyler considers is the best choice on “Beer Wednesday” (as he puts it) and the perfect opener for his post-recording fajita dinner from Pappasito’s. While both Tyler and Kelly live in Texas, Kelly doesn’t have a Pappasito’s close by so his restaurant of choice for fajitas (and particularly their signature bean dip) is Lupe Tortilla — which Tyler is a fan of as well.
Is your stomach rumbling yet? Mine certainly is! If you’re hungry for more, grab some chips and salsa — as well as a cold beverage to wash it down! — and listen in to the episode now.
Hear Tyler’s perspectives on:
- What he’s doing to grow, build, and deliver on data initiatives at WM
- Improving customer experiences and service capabilities by increasing the availability (and access) of information
- Sustainability efforts, such as using environmental data to measure sustainability and provide companies with a sustainability scorecard
- What Snowflake tools they’re using for obtaining BI reporting and automated metrics
- The qualities of the “unicorn” of data service
- Reasons to look into data automation and data governance
- The build vs. buy debate — what factors determine whether you should buy cloud services/SaaS software or build it yourself
- What is the “go-to” question that he (and his team) ask when interviewing potential candidates
- Why “butter makes everything better” and how you can use it to up your pasta game
- and more!
Listen to the episode:
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