Penske’s Uncaring Attitude Toward Customers: “Tough Shit, Just Get the Truck Back on Time.”

Jim Dee
Jim Dee
Feb 23, 2021 · 5 min read

Some lessons about customer service and being a caring corporate entity.

NOT a Penske truck pictured here, obviously. But, I needed a truck photo for this article and did not want to soil my page with something as unsightly as their logo. Photo by Annie Spratt on Unsplash.

ecently, we went on a one-way long-haul trip from Portland to St. Louis. After researching rental trucks based on pricing, we ultimately decided on Penske (over U-Haul and Budget). Pricings differed widely for the basic rental but, once…